Certification and Communications Coordinator

City of Milwaukee

Milwaukee is the major financial, medical, educational, sports, arts, entertainment, and transportation center for Wisconsin. The City of Milwaukee employs 7,000+ hard-working, service-oriented people in a wide range of positions. We seek people who are committed to keeping Milwaukee a desirable and safe place in which to live and work. We fill positions in general city government, the police force, and the fire service. The City of Milwaukee values and encourages diversity and is an equal opportunity employer.


Position Details

Certification and Communications Coordinator
Southeast Wisconsin
Milwaukee, WI

The Certification and Communications Coordinator position requires a unique blend of skills! If you are experienced in public relations; have a solid grasp of advanced desktop publishing, web design, and digital production; and have a keen interest in improving urban neighborhoods, you will find this role to be both challenging and rewarding.

Under the general supervision of the Commissioner and the Business Operations Manager, the Certification and Communications Coordinator acts as departmental spokesperson, oversees media relations, oversees all printed and electronic communications, facilitates continuing education requirements and credentialing for certified inspectors, and coordinates the Department of Neighborhood Services (DNS) response to open records requests.

Essential Functions:

  • Act as departmental spokesperson and oversee all communication with the media, citizens, community groups, and other agencies on behalf of DNS. Respond to inquiries regarding building codes, ordinances, enforcement activity, and DNS processes and programs.
  • Produce public information campaigns, write news releases, and assist news media seeking information regarding the department. Coordinate media and promotional events with other departments or public groups.
  • Produce and maintain all forms of electronic communication used by DNS. Serve as webmaster and public help desk manager for web pages and linked items on DNS website. Ensure consistency between printed and electronic documents. Assist Sections in updating their web content.
  • Produce and maintain stock of all DNS printed materials, from forms and placards to brochures and newsletters, including bilingual items. Select and work with print vendors and translators to create departmental materials.
  • Coordinate and facilitate the annual mandated continuing education requirements and license renewals of certified inspectors. Acquire staff code books and required items as new codes are updated. Coordinate the tuition benefit records for DNS staff.
  • Coordinate the department’s response to public records requests. Ensure timely and accurate response to escalated and highly-important requests, including gathering records and drafting communication to requesters.
  • Liaise with other City departments, boards, and commissions; code groups; neighborhood and enforcement agencies; and public and private groups with regard to departmental goals.
  1. Bachelor’s degree in mass communications, marketing, public relations, journalism, public administration, or a closely related field from an accredited college or university.
  2. Two years of public relations or similar experience that includes significant responsibility for using desktop publishing software to create and maintain website content.
  3. Valid Wisconsin Driver License at the time of appointment and throughout employment.

Equivalent combinations of education and experience may also be considered.

The current salary range (Pay Range 2FX) for City of Milwaukee residents is $48,670-$67,616 annually, and the non-resident salary range is $47,476-$65,957. Appointment above the minimum is possible based upon qualifications and experience and is subject to approval.

The City of Milwaukee provides a comprehensive benefit program that includes the following:

  • Defined Benefit Pension Plan
  • 457 Deferred Compensation Plan
  • Health and Dental Insurance
  • Comprehensive Wellness Program
  • Onsite Clinic Services
  • Onsite Employee Assistance Program
  • Alternative Work Schedules
  • Long Term Disability Insurance
  • Group Life Insurance
  • Tuition Benefits
  • Paid Vacation
  • 11 Paid Holidays
  • Paid Sick Leave and other paid leaves
  • Flexible Spending Arrangement
  • Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit http://city.milwaukee.gov/Benefits2017.

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