Member Services Manager

RRC is seeking an experienced Member Services Manager. This position is responsible for assisting in the development and annual assessment of a membership development plan including member recruitment, retention and engagement.

Major Duties and Responsibilities (not all inclusive):

• Manage the annual and monthly renewal process by coordinating efforts of departments and vendors. This includes sending email notices, text messages, printed invoices and coordinating telemarketing efforts. 
• Developing and implementing member engagement strategy to increase member benefit awareness and usage through email and other communications. 
• Apply market research, best practices, and industry research to implement innovative recruitment/retention strategies. 
• Assess member benefit offerings and develop new benefit programs. 
• Developing a new member onboarding program. 
• Assist staff in generating relevant, accurate and timely reports that assist with understanding trends. Validating member data to maintain the integrity of the Council’s database. 
• Manage the development and production of the Print Directory project which includes coordinating efforts of departments and vendors to meet deadlines and exceed revenue goals. 
• Oversee the Find-A-CRS online directory which includes potential enhancements while meeting or exceeding revenue goals. 
• Lead efforts to encourage long-term candidate members to earn the CRS Designation and existing designees meet maintenance requirement. 
• Serve as a liaison to International partners who deliver RRC education and benefits. 
• Other duties as assigned by the Chief Administrative Officer.

Education, Experience and Skills:

• Bachelor’s degree 
• 3-5 years’ experience in membership management 
• Strong technical skills in AMS systems and ability to create and manage campaigns 
• Strong planning and organizations skills required, demonstrated ability to plan, analyze and coordinate activities 
• Strong analytical skills and experience interpreting data and to developing operational plans 
• High level of initiative, creativity and excellent verbal and written communication skills 
• A self-directed individual who also works well in a team environment