Account Manager

Businesses that partner with Candeo Creative come in all shapes and sizes, and no one solution works for all. The Account Manager’s knowledge of marketing combined with his/her communication skills and analytical abilities shape how new and existing business grow. Using his/her relationship-building skills, the Account Manager embodies Candeo’s high caliber client service. The Account Manager anticipates how decisions are made, persistently explores and uncovers the business needs of clients and understands how Candeo’s range of product offerings can grow client business. Working with the client, the Account Manager communicates the agency’s vision of marketing success. The Account Manager works with existing clients to seek new solutions for the client and new business for the agency. The Account Manager will combine marketing and advertising knowledge with strong presentation and communication skills to accomplish this. With excellent customer service skills, the Account Manager will be given ownership of current client relationships.

The account manager will report directly to the President of Candeo Creative.

To ensure that we are meeting the needs of our clients, the Account Manager will work hand-in-hand with project managers and department leaders to seek and implement the best solutions. This position will be a perfect fit for you if you are able to:

• Act as the liaison between the client and the agency team 
• Regularly check for and respond promptly to all client communications 
• Work closely with clients to understand their needs 
• Communicate well with team members from across the organization 
• Field client feedback through meetings and surveys; Relay client change orders to team 
• Research, learn and maintain knowledge of client brand, product, services and marketing developments 
• Explore and provide creative and effective solutions to meet the needs of the client 
• Research, understand, and implement new trends in digital, traditional and experiential marketing 
• Think critically and problem solve 
• Create and manage relationships with clients and their staff 
• Set and report on marketing and business goals 
• Actively seeks additional projects/new business from client contacts 
• Present, sell and defend agency work/proposal to client; support team in these functions 
• Collaborate and consult with clients with the goal of extending relationships, increasing your client and agency base and optimizing their advertising expenditures 
• Develop case studies of successful campaigns in order to share insights with clients 
• Check and approve creative/production materials, copy, layouts, and production art, and coordinates client approval of same 
• Serve as a Candeo brand ambassador at industry and community functions 
• Assist in preparing client invoices, proposals, marketing communications and strategic marketing plans, media and public relations plans 
• Create and maintain Client Contact Reports; Maintain client reference notebooks and/or digital archives for all assigned accounts, detailing past work and work-in-progress, and all pertinent information needed for meeting client standards 
• Bring an understanding of customer relationship management and relationship marketing concepts to the planning process

• Bachelor’s Degree in marketing, business administration, or related field 
• 5-8 years of account management experience, preferably at a creative agency  
• Ability to carry out research and preparation for projects 
• Ability to communicate across organizational and client boundaries 
• Experience in organizational team management 
• Strong knowledge of marketing and advertising industry 
• Strong background in business development as well as client service 
• Demonstrate creative problem-solving through successful work in similar environments 
• Possess high emotional intelligence and interpersonal skills 
• Ability to manage time and priorities to work efficiently and effortlessly 
• Highly organized and deadline driven 
• Effective verbal and written communicator utilizing various digital platforms 
• Ability to work in a multi-task, multi-priority, high volume, and fast-paced environment with limited supervision and direction 
• Pleasant personality, professional appearance and tact 
• Ability to work effectively on a team with a positive attitude and avoid gossip

Compensation is negotiable based on qualifications.

Benefits:

• Medical, Dental and Vision Insurance 
• Retirement Planning 
• Paid Holidays 
• Paid Time Off 

Perks:

• Fun, laid-back environment 
• Cash and Non-Cash Bonus Programs 
• Personalized Professional Development