Marketing Communications Coordinator

HResults (for Premier Choice Association Management)

At Premier Choice, we are committed to bringing integrity, quality, focus, and respect to the organizations we serve. These are the values we embrace and uphold each and every day. Furthermore, we endeavor to deliver smart, forward-thinking solutions that are in the best interest of the associations we serve and their constituent members.

Position Details

Marketing Communications Coordinator
Southeast Wisconsin
Thiensville, WI

The marketing communications (& membership) coordinator is the point of contact for Premier Choice’s electronic messaging to association management clients, the PCAM team, and other stakeholders. This role provides exceptional service while successfully and expertly creating, coordinating, and distributing creative digital communications in various forms in a fast paced, ever-changing environment. The results are consistent, high quality, and original.

Confidently and professionally collaborate with internal and external stakeholders todevelop and deliver various digital newsletters. Ensure outcomes—printed, verbal, and electronic—consistently convey PCAM or the client’s mission, quality, and standards. Develop consistent processes amongst all communiques, including repeatable steps, standardized taglines, key words, fonts, colors, etc.

Deliver all results in a timely manner. Select themes and photos, write and gather articles and features, emphasizes topics related to the industry. Edit articles and features, working with other sources to obtain relevant information. Proof, design, and lay out each issue with creativity and graphic design aptitude. Distribute completed products to stakeholders. Manage newsletter subscriptions. Create and edit multiple email blasts on a regular basis (monthly or quarterly). Include appropriate legislative, membership, event, and job information. Update and link website articles.

Manage PCAM’s social media/network presenceincluding structural, graphic design, brand, and content. Cross-promote events, training, and news between social media, newsletters, websites and other outlets. Collaborate with staff to coordinate social media outreach and messaging efforts. Lead PCAM’s public relations effortsby writing/distributing press releases regarding new officers, degree of fellow, etc. Send to the appropriate contact at local papers throughout the country.

Provide exceptionalcustomer service to current and new members; manage the membership database, run reports, update info, etc. independently and with minimal assistance from AAFP. Provide monthly membership numbers for accounting purposes. Participate in strategic planning by sharing ideas and workload; attend events. Utilize communication calendars, spreadsheets, etc. Effectively communicate with the Administrative Partner, other team members, and clients to share information, ensure consistency, anticipate needs and next steps, and deliver high quality service and results on time.

Engage directly with Administrative Partner--and act independently. Respond to requests for information and assist with solving problems. Recommend automation, process improvements, opportunities for additional efficiencies, etc. Other duties as assigned.

Work weekend and evening hours as needed. 

Key Performance Indicators: 

  • Professionalism, positive attitude, initiativeBuild brand awareness and effective relationships
  • Communicate throughout the day and in a timely manner; proof and finalize work
  • Follow directions, complete all tasks that are assigned--without delegation
  • Create and follow process documents and protocols of PCAM or vendors; meet/exceed deadlines
  • Produce highest quality, error free results/productsUtilize the full functionality of the tools and products
  • Work effectively and collaboratively as a team contributor on all assignments
  • Meet with each client executive director or designee on a regular basis. 


  • Approachability, composure, and humor
  • Communication—display strong written, verbal, listening, informing, and presentation skills
  • Customer focus with solid, timely, high quality decision making skills
  • Dealing with ambiguity—effectively cope with change, decide and act without having the total picture, stay calm when things are up in the air, comfortably handle risk and uncertainty
  • Diplomacy, cooperation, flexibility
  • Integrity & trust
  • Interpersonal—build relationships, act as a team player, and resolve conflict while maintaining relationships
  • Organizing—Marshal and orchestrate resources and activities effectively and efficiently to get results
  • Problem solving, composure, tact, professionalism, common sense, research, self-awareness, planning, priority setting, time management, perseverance, multi-tasking, self-assessment, motivation, learning agility, self-direction, accountability, able to follow direction, and critical thinking
  • Process management--Separate and combine tasks into an efficient workflow; simplify complex processes; prioritize tasks to meet deadlines; follow current processes, continue to develop and maintain processes as part of the process improvement plan that can and will be reused and replicated, although not always in the exact manner as before
  • Quality—demonstrate extreme accuracy and attention to detail in all work while meeting deadlines and expectations, as well as anticipating needs
  • Self-development—stay abreast of trends/developments in the association management industry; participate in training to stay relevant
  • Self-starter with innovative ideas 

Knowledge, skills, experience, and education:

  • 2+ years of directly related experience in project management, writing/editing, or marketing
  • Associate’s degree (business, marketing, communications, or related)
  • Equivalent combination of education/experience may be considered
  • Experience managing projects or programsExperience using computers, printers, scanners, and copiers
  • Experience in a professional association is a plus
  • Knowledge of and experience with MS Office Suite
  • Experience with a database necessary; experience with marketing and newsletter software helpful, e.g., NewsManager, MagnetMail, NetFORUM or similar programs

Health insurance plan, PTO, holidays, team atmosphere, free parking, team events, competitive wage, etc.

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