Member Engagement Manager

Basic Function:

The Member Engagement Manager is responsible for developing and executing membership recruitment and retention strategies for domestic and international markets. The position functions in many ways as a sales manager in the need to understand the organization's value proposition for existing and potential members; manage international and domestic membership recruitment specialists; and have a firm grasp of the organization's membership benefits, products and programs - and how they can best serve the needs of plastic surgeons in different regions and practice types. The position guides member recruitment processes, and sales of products and services. The position will work closely with Finance, Marketing and the Member Service Center to ensure coordination and compliance of membership processes/bylaws, and manage budgets to optimize recruitment efforts worldwide. The Member Engagement Manager will implement initiatives related to international agreements, serves as an internal membership liaison with ASPS/PSF staff and various committees, and tracks membership recruitment effectiveness. The Member Engagement Manager should be positive and personable with a global view, strong presentation skills and fluent in more than one language.

Essential Duties:

1. Develop and execute recruitment strategies for domestic and international markets to promote all ASPS membership categories. 
2. Manage recruitment and retention initiatives, monitor and evaluate the new-member experience. 
3. Manage and implement programs designed to build relationships with residents and new members to maintain and improve recruitment and retention goals. 
4. Analyze and track membership trends, including membership demographics, total secondary audiences, promotional opportunities and tactical viability for ASPS membership. 
5. Oversee existing relationships with international societies and develop partnerships and opportunities in new markets. 
6. Serve as Staff Liaison to various Membership committees and task forces. 
7. Oversee programs designed to address needs of resident-related activities such as Senior Residents Kit, Resident database, communications, and special projects. 
8. Pursue cross-departmental initiatives recognized within MOU agreements and liaison with Communications/Marketing and Publications to ensure international visibility, collect input on global faculty for educational symposia, and promote domestic and international membership at meetings. 
9. Monitor plastic surgery landscape in countries and regions worldwide. 
10. Collaborate with membership staff on determining recruitment and retention tactics for ASPS presence at international tradeshows and domestic tradeshows where potential for membership recruitment. 
11. Oversee international initiatives at Plastic Surgery The Meeting and other symposia. 
12. International and domestic travel required. 
13. Other duties as assigned.

Position Qualifications:

• Education: Bachelors Degree, preferably in marketing, communications or international studies; bilingual highly desirable 
• Experience: Five to seven years of sales management/client recruitment experience of professionals and significant international experience preferred 
• Certifications: None

Competencies:

• Analyze Issues: Gathers information systematically; applies accurate logic in problem-solving; understand complex concepts and relationships 
• Communication: Personable, friendly and communicates well (written and verbal); bilingual; able to deliver presentations, interpret data, good listening skills 
• Computer Skills: Skilled with computers, takes advantage of new technology, learns new tools quickly, uses technology to enhance job performance 
• Customer Service: Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers 
• Decision Making: Able to reach decisions, takes thoughtful approach when considering options, seeks input from others, makes difficult decisions 
• Innovation: Creative, offers new ideas, risk taker, amenable to change 
• Interpersonal Skills: Show strength in dealing with membership and staff 
• Management: Manage a small sales team while monitoring status of projects, thoroughly deal with project details, hold project owners accountable, deliver 
• Teamwork: Accountable to team, works to meet established deliverables, appreciates view of team members, respectful, positive 
• Use Sound Judgement: Makes timely and sound decisions; makes decision under conditions of uncertainty.