Major tasks of the position include:
1. Assist with the management and upkeep of our membership database (40%)
a. Learn the basics of ChamberMaster (our membership-management software) and seek ways to maximize the utility of current membership management systems
b. Enter and update member records in database as needed (e.g. calling members to verify information is accurate and up-to-date, assisting with the creation of membership profiles, etc.)
c. Assist in generating and analyzing custom lists and membership reports
2. Collaborate with staff to develop and implement new member outreach campaigns (35%)
a. Work with staff to develop marketing materials for prospective members (including online marketing, email marketing, and direct marketing)
b. Under the direction of the Managing Director, research, collect and compile information useful to membership development efforts
c. Help create new and update existing promotional materials including mailing materials, flyers, slides, sales sheets, etc.
d. Prepare and distribute bulk membership mailing materials such as applications, new member packets and postcards
3. Work with staff to improve membership experience for current members (20%)
a. Help develop and implement a strategy for check-in with members at important benchmarks (e.g. midway through membership)
b. Call and invite members to participate in Chamber events and programs
c. Compile and organize membership information included in orientation intake forms into cohesive format
4. Help collect feedback from past Chamber members (5%)
a. Reach out to past members to collect feedback on membership experience and ways in which the Chamber can improve operations (via e-mail survey or phone call)