Membership & Events Coordinator

The Membership & Events Coordinator will assist with all aspects of member relations, and with the planning and staffing of Chamber events. General responsibilities include assisting with efforts to recruit and retain members, engaging volunteers, and building and strengthening community partnerships. Additionally, the Coordinator will help organize and staff Chamber events related to business growth, networking and education.

This position serves as support to Chamber leadership and requires excellent multi-tasking and communication skills, and the ability to work independently as well as part of a team. The Coordinator must have reliable transportation and be able to travel around the state. This is an hourly position and compensation is commensurate with experience.

This position is part-time, between 20-25 hours a week, with potential for growth. The work schedule is flexible depending on organizational and employee needs; however, consistency and reliability are required for this job.

Major Duties & Tasks:

1. Assist with the management and upkeep of our membership database (20%)
a. Learn the basics of ChamberMaster (our membership-management software) and seek ways to maximize the utility of current membership management systems
b. Enter and update member records in database as needed (e.g. calling members to verify information is accurate and up-to-date, assisting with the creation of membership profiles, etc.)
c. Assist in generating and analyzing custom lists and membership reports

2. Collaborate with staff to develop and implement new member outreach campaigns (20%)
a. Work with staff to develop marketing materials for prospective members (including online marketing, email marketing, and direct marketing)
b. Under the direction of the Managing Director, research, collect and compile information useful to membership development efforts
c. Help create new and update existing promotional materials including mailing materials, flyers, slides, sales sheets, etc.
d. Prepare and distribute bulk membership mailing materials such as applications, new member packets and postcards

3. Work with staff to improve membership experience for current members (20%)
a. Help develop and implement a strategy for check-in with members at important benchmarks (e.g. midway through membership)
b. Call and invite members to participate in Chamber events and programs Compile and organize membership information gathered from membership orientations

4. Help with the planning and execution of Chamber events and meetings (20%)
a. Work with staff to plan and organize event details such as scheduling, contacting venues, organizing guest lists, creating guest nametags, sending out invitations and arranging materials
b. Assist in promotion of Chamber events through online marketing, email marketing and direct marketing
c. Staff regular and special Chamber events and council meetings throughout the state
d. Assist in post-event evaluations and survey creation

5. Assist with the management of the Ambassador Volunteer Program (20%)
a. Work with the Managing Director to develop resources and supporting materials for our Ambassador Volunteer Program
b. Assist with Ambassador volunteer trainings, meetings, communications, events, scheduling and evaluations
c. Ensure regular communications with volunteers, and provide support when needed
d. Other duties as assigned by supervisor

Knowledge, Skills and Abilities (KSA) Qualifications:

• Interest in and knowledge of LGBT issues, nonprofit management, business, event planning, marketing and/or communications
• Familiarity with Microsoft Office, Excel, and Google Docs preferred
• Some experience with database management and/or data entry a plus but not required, willingness to learn new systems
• Strong communication skills (written and verbal) and the ability to think creatively and analytically
• Strong interpersonal skills, must be comfortable on the phone and interacting with the public 
• Organized, dependable and detail oriented
• Able to work well independently and as part of a team
• Skills in graphic and/or website design and online/social media tool management are a plus, but not required 

Requirements:

• Has earned or is pursuing degree in relevant field; or comparable work experience 
• Must be able to maintain confidentiality of member information 
• Must be committed to excellent customer service and the vision and values of the Wisconsin LGBT Chamber of Commerce 
• The individual must be committed to diversity, equity and inclusion in the community and the workplace 
• Available to work 20-25 hours a week, typical schedule is flexible between 9:00 a.m. and 5:00 p.m. Monday – Friday; some early mornings and evenings will be required 
• Must have reliable transportation and be able to travel around the state

This is an hourly position and compensation is commensurate with experience.